Troubleshooting Your Keurig: Resolving 10 Common Issues with Ease

13 min read NOV 12, 2023

Although Keurigs have become more common and accessible nowadays, they have flaws. Occasionally, they may experience breakdowns, requiring troubleshooting to resolve the issues. Fortunately, a comprehensive Keurig troubleshooting guide has been compiled to assist you in avoiding future problems. Continue reading for solutions to common issues with your Keurig coffee maker.

1. Keurig Is Not Turning On


If your Keurig fails to power on when pressing the button, there are three possible reasons:

1. Incorrectly plugged machine: Ensure the machine is properly connected to the power source.

2. Malfunctioning power outlet: Test the outlet with another device to confirm functionality.

3. Failure to directly press the coffee machine's power button: Be certain to press the power button directly without unintentionally missing it.

To effectively resolve any power-related concerns with your Keurig, addressing these potential issues and troubleshooting accordingly is crucial.

To begin, check if the machine is properly plugged in. Ensure that it is securely connected to a power outlet. If it is plugged in correctly but fails to turn on, connect other appliances to the same outlet. The issue lies with the outlet if they also don't turn on.

To resolve this, plug your Keurig into a different power outlet. However, if your outlet is functioning properly and the machine is connected correctly, double-check that you are pressing the power button correctly. For Keurig 2.0s or Keurig Pluses, locate the power icon on the lower right corner of the LCD screen. Tap on it, and a welcome note should appear, indicating that the machine is powered on.

2. Keurig Is Not Brewing

The main causes of brewing issues with your Keurig are air bubbles and debris in the inner tubing. To address debris buildup, try running the machine without a K-cup. You can also effectively flush out the machine using a descaling solution, like a few drops of white vinegar mixed in water.

Afterward, thoroughly rinse the machine with clean water to remove any vinegar residue. Fill the machine's reservoir to the brim with water for air bubbles. Then, unplug the machine and gently shake it to dislodge the air bubbles, restoring your Keurig's proper functioning.

If your Keurig is still not working correctly, there may be misaligned parts. Take a moment to ensure that the handle, water tank, K-cup, cup holder, and lid are securely attached. Also, check if there is enough fresh water in the water tank.

3. Keurig Coffee Tastes Bad


If your coffee tastes unpleasant when brewed with your Keurig machine, there may be a few reasons:

1. It may have been a while since you last cleaned it.

2. You might be using tap water instead of filtered water.

3. The use of low-quality K-cups could also be a factor.

The simplest solution is to switch from tap water to filtered water. It helps prevent the accumulation of scale and coffee grounds, which can adversely affect the taste of your coffee. If you already use filtered water, you may want to consider trying a different K-cup pod.

Sometimes, using low-quality coffee can result in a burnt or excessively acidic flavor in your beverage. Another option is to run the descaling system on your Keurig machine. The specific descaling process may vary depending on your machine model, so it is advisable to consult the manual that came with your machine for the correct instructions.

In general, however, the descaling process involves the following steps:

1. Empty the water reservoir and drip tray.

2. Remove the filter and coffee pods .

3. Mix descaling solution and water in a 1:1 ratio and add it to the machine's tank.

4. Run a descaling cycle according to your model's instructions.

5. Run some cycles of water rinsing.

4. Keurig Doesn't Heat the Water


If your Keurig produces cold coffee instead of a hot cup, several underlying issues could be at play. Firstly, a malfunctioning heat system may result from a damaged water pump. Additionally, the accumulation of calcium and coffee grounds within your Keurig could be causing troublesome clogs. When the water pump malfunctions, it triggers the main heat system to shut down as a protective measure against overheating.

To address this issue, thoroughly cleaning your machine is highly recommended, paying close attention to the bottom of the tank, including the valve and the area where the tank is positioned. Another potential solution is to press and hold the brew button, as this can initiate a machine restart that might resolve the problem.

If neither of these solutions yields positive results, it is possible that your water pump has sustained damage. In such cases, it is advisable to contact Keurig support to obtain a replacement part.

5. Keurig Is Leaking

If your Keurig is leaking, it typically happens from the bottom or during heating. Let's first address leakage from the bottom. This issue has a few possible reasons:

1. The water reservoir may be damaged or overfilled.

2. The o-ring could be damaged.

3. The internal water tank may be damaged.

To resolve these problems, you will generally need to obtain a replacement part. However, you can also try to prevent overfilling the water reservoir and ensure that the water inside is cold. Now, let's discuss leaks during the heating process. The causes for these leaks are slightly different.

Here are some common reasons and their solutions:

1. Ensure that you do not exceed the maximum water line to prevent overfilling the water reservoir.

2. Use a water and vinegar solution to descale the coffee machine if it is clogged.

3. Tighten the upper gasket with a wrench or replace it if damaged.

4. Wipe the puncture needle to remove any coffee grounds or debris that may have accumulated.

6. Keurig Lights Are Blinking


Different Keurig models offer various solutions for addressing blinking lights on the coffee machine. For a Keurig Classic, you can attempt to resolve this issue by pressing the following buttons: Add Water, Medium Cup, and Heat. If the lights continue to blink, follow these steps: ensure the water reservoir is positioned correctly, and run a water-only brew of either 6 or 8 ounces to check if the machine dispenses the correct amount of water (this should stop the blinking lights).

If the problem persists, try changing and reinserting the charcoal filter, and running water to brew until the machine gives the appropriate amount of water. The procedure differs for a Keurig Platinum. For this model, turn off the machine, press and hold the auto-off button, and if applicable, press and hold the buttons for the two available size options or the medium and large size buttons for models that offer three size options.

Release all the buttons once the lights stop blinking and turn off. The brewer will start automatically, or turn it on and begin brewing your coffee. If the Keurig lights continue to flash, it may be necessary to replace the charcoal filter. If you have already descaled your Keurig, but the descale light remains illuminated, resetting your machine might help resolve the issue.

7. Keurig Dispenses an Excessive or Inadequate Amount of Coffee

One common issue that Keurig machines often encounter is when they dispense either too much or too little coffee. If your Keurig dispenses excessively, you can try to clean the puncture needle using a clip made of paper. If this method doesn't solve the problem, follow the steps below:

1. Start by unplugging the machine.

2. Take out the water tank.

3. Take your machine to the sink.

4. Carefully move your brewer upside down.

5. Gently tap the machine's base several times with your palm to dislodge any debris.

6. Reassemble your Keurig.

7. Run a cleansing brew cycle using only water.

On the other hand, if your Keurig is dispensing too little coffee, it could be due to a clog. In such cases, cleaning the entrance and exit needles is recommended, and then running several water-only brew cycles to clear the clog. If the problem persists, you may need to descale the machine to remove any buildup in the water line.

8. Keurig coffee leaves residue in the cup


Occasionally, you may find coffee grounds left behind in your cup when using your Keurig coffee maker. There are a few potential reasons for this occurrence. Firstly, using distilled or softened water in your machine can lead to coffee grounds in your cup. To address this, consider switching to bottled water and running a few cycles with only water before inserting a new K-cup. Another possible cause could be a clogged exit needle. Ensure that you clean it thoroughly and run multiple brews with water only.

Using a reusable filter with an incorrect grind size can also result in this issue. It is crucial to consult the instruction manual and confirm which grind size suits your filter. In general, it is advisable to use coarsely ground coffee when utilizing reusable filters.

9. Keurig Shows "Add Water," But It's Full

Sometimes, your machine may ask you to add water even when the reservoir is full. It can happen due to different factors, such as an improperly positioned water reservoir, a clogged water filter, or a dirty machine. It's recommended to start with the simplest solution, which involves repositioning the water reservoir to ensure that its magnetic contacts align with those on your coffee maker. If repositioning doesn't solve the issue, you can proceed to clean both the filter and reservoir. To do this:

1. Use water that is warm with a few drops of dishwashing liquid to gently clean the filter.

2. Wipe the reservoir with a damp cloth.

3. Inspect the machine's filter to ensure it's clean and unclogged.

It may also be worth checking and cleaning the valve beneath the machine, as it can get obstructed too. Remember that a clogged valve can contribute to the problem. Lastly, don't forget the importance of cleaning the machine's exit needles. Following these steps, you can effectively address any issues related to your machine's water supply.

10 Keurig Keeps Turning Off


When your Keurig keeps turning off on its own, it can be frustrating and prevent you from enjoying your cup of joe. This issue is often caused by your specific Keurig model's auto-on/off or energy-saving features. For example, with the Keurig Mini, you may notice the machine turning off after 90 seconds.

However, if it shuts off immediately, there may be a different underlying problem. In such cases, it's important to check if the magnets on your water tank are properly aligned. Misalignment of these magnets can lead to unexpected shutdowns. You can disable the auto-off feature if you own a newer Keurig machine. It will prevent the machine from turning off before you've had a chance to brew your coffee.

When the feature is enabled, a green indicator light will be illuminated, indicating that the brewer will shut off after two hours. To disable it, simply press the Auto-off button to turn off the green indicator light.

Alternatively, you can disable this feature through the LCD menu for newer models. By pressing the left button multiple times until the display shows 'off,' you can easily turn off the auto-off feature. By addressing these issues and adjusting the settings accordingly, you can ensure a seamless brewing experience with your Keurig coffee maker.

How to Reset a Keurig Machine

Resetting your Keurig machine is a breeze with newer models. Simply navigate to the LCD menu and choose the factory reset option. However, the process is a bit different if you own one of the older or more affordable models like the K-Slim or K-Mini. In that case, follow these steps:

1. Turn off and unplug your Keurig machine, and remove the water tank.

2. Leave it unplugged, ensuring the reservoir is not attached.

3. After a few minutes or even a couple of hours, plug your machine back in.

4. Switch on your Keurig coffee maker and reattach the water reservoir, ensuring proper positioning.

If the previous procedure doesn't yield results, try the following steps:

1. Disconnect and reconnect your machine.

2. Open and close the lid.

3. Press and hold the power button.

4. While holding the power button, simultaneously press the buttons for small, medium, and large cup sizes.

5. The machine will automatically pump to prime itself.

6. It should now be functioning correctly.

How to Contact Keurig Support


If you have tried all possible solutions to troubleshoot your Keurig and are still experiencing issues, it is time to contact Keurig customer service. You can contact a Keurig representative through live chat for immediate assistance. Alternatively, you can submit a detailed ticket on their website explaining your problems. Once they receive your ticket, a customer representative will promptly reach out to you via email.

Conclusion


Even when faced with challenges, you can utilize these invaluable tips to restore your machine's functionality. And if all else fails, take comfort in knowing that resetting your machine or reaching out to the dedicated Keurig customer support team for assistance is a breeze. Now, if your machine is running smoothly and you simply need a comprehensive guide to its operation, worry not, for they've got you covered. Dive into this all-encompassing guide that contains everything you need to know.

Frequently asked questions

What should I do if my Keurig won't turn on?


First, ensure the machine is properly plugged in and securely connected to a power source. After that, try disconnecting and reconnecting your machine. If all else fails, press and hold the power button while simultaneously pressing the buttons for small, medium, and large cup sizes - this should reset your machine. If it still doesn't turn on, contact Keurig customer service for further assistance.


How do I descale my Keurig?


Descaling is essential to any coffee machine's maintenance and will ensure your Keurig maintains its performance over time. To descale yours, follow the instructions from Keurig's official website. Generally, you must fill a reservoir with a descaling solution and let it run through the machine several times.


Is there an alternative way to contact Keurig customer support?


Yes! If you need help quickly, you can connect with a Keurig representative through live chat. Alternatively, you can also find help within the Keurig community forums, where several experienced users have likely already had and solved your problem. The helpfulness of the members in this forum is unparalleled.


How do I know when to replace my Keurig?


If you're experiencing issues that require frequent repairs or if you find yourself spending more time troubleshooting than enjoying your coffee, it may be time to invest in a new machine. Regular maintenance and cleaning of your Keurig also help ensure it lasts for years. If all else fails, contact customer service regarding replacement options.


How often should I clean my Keurig?


To keep your Keurig brewing delicious coffee, it's important to clean it regularly. Depending on your model, this may mean wiping down surfaces and descaling periodically. You should refer to the user manual for specific instructions regarding your machine. Additionally, always be sure to replace any filters or water reservoirs as necessary. It will ensure your Keurig continues running smoothly and efficiently.


What other things can I do to help my Keurig last longer?


Keeping up with regular maintenance, such as descaling and cleaning, is key for ensuring the longevity of your machine. Additionally, you should always use fresh coffee grounds to get the best-tasting brews. It's also important to be mindful of how much coffee you put into the filter, as overfilling can lead to clogging and other issues. Finally, always ensure your Keurig is plugged in properly, and turn it off when not used for long periods!


What if I find that the water reservoir isn't working?


If the water reservoir isn't working, it could be due to several things. Ensure all connections are secure and check for any obstructions in the line leading from the reservoir to the machine. If this doesn't solve the issue, you may need to replace the water reservoir. Also, always use filtered water when filling your reservoir for better-tasting brews.

Check out Shine Kitchen Co.® Autopour Automatic Pour Over Coffee Machine.

References:
https://www.coffeeforless.com/blogs/coffee-for-less-blog/top-10-keurig-troubleshooting-tips-and-common-keurig-coffeemaker-issues
https://www.roastycoffee.com/keurig-coffee-maker-problems/
https://fluentincoffee.com/keurig-troubleshooting/

Drop a Comment

All comments are moderated before being published

Jean King

I found the bottom needle laying in the bottom of the machine. Therefore it will not brew. Looked to see if I could glue it back on but can’t see were it goes.

Susan Hooker

I went to make coffee this morning on the full pitcher side, it filled the pot halfway and stopped working. There was plenty of water. So I tried the pod side and it wouldn’t turn on? I tried unplugging and repugging it and it still won’t work. It is only about 6 months old! What are my options?

Arthur Cosgrove

Purchased (Amazon 2/24) a new Keurig coffee maker. Worked intermittently for about 2 weeks. Stopped functioning. Retried machine in April and it restarted, then stopped functioning. Contacted indicated support group, and my only reaction is total incompetence in terms of any support, total run around no help for self repair or direction for professional repair or replacement. The machine is designed for not being able to repair. Junk and a scam. I feel violated and do not understand how a business could possible survive such a business model. This has been a rare experience for us and feel a need to report this scam.

Helen sullivan

This pot leaks water and I can’t get it to stop. I’ve tried taking the water tank out put it back in, but that don’t help. Neither I feel it with cold water from the sink, but that doesn’t seem to help. Neither I need some help. I can’t have a wet counter all the time I just bought this from Walmart. I love it because of the color it’s a blue a light blue and I could see good. Everything works fine except for leaking and I just bought it in April 2024

Andrew Wright

Push power button the lights decide the cup size light up for one second then nothing

Shari Harper

This morning I went to make my morning coffee but the machine wouldn’t turn on at all. I then did the troubleshooting and still nothing. I don’t have the receipt or the instructions to look up any issues I might try. What do you suggest?

Betty Gadd

My Keurig will not turn on. I have tried trouble shooting as per instructions. It still will not turn on. The machine is not very old, maybe a year or more. It is used for one week a month for two cups of coffee each day. I had another just like this one and it died within a year and I replaced it with another keurig. I am reluctant to replace this one with another based on how it breaks down so quickly. I had one of the original keurig and it lasted for seven years or more.
Does today’s keurig have a life cycle and just dies after so many cups of coffee?
My machine is a keurig k920 bought at Costco. Please advise

Gisela Ridder

After reading this long list of troubleshooting the Keurig machine, why buy it??? 😕

Donna

My keurig machine will not turn on.

Hector

French roast bold pods are misbehaving. Tried trouble shooting didn’t resolve. Replaced coffee maker twice has not resolved. HEB coffee pods are working. Dunking pods working. I buy tulley’s at amazon 96 count about 6 times a year. Help!

Curt

My wife went to make her kuerig the light lit for a few seconds then nothing what should I do ?

Rosemary Olsen

This morning my husband tried to make a cup of coffee and machine won’t turn on. I used it last and it worked fine. It just died and it is only about 1year old. I’ve tried all the suggestions to reset it and nothing works. Mine is a K-Supteme Plus and I bought it at Costco. I wonder if they would take it back or replace it.

Manuel

We purchased a Keurig and had it for some time, we cleaned it several times and still doesn’t seem to resolve the issue. The unit seems to work well but only if we put a hard pressure on the top, we have clear water coming from other areas on the water basin then a main single stream to the main drain hole where the coffee drains. not sure if the springs to the unit are weaken or something else. Can someone please assist

Rosemary Olsen

This morning my husband tried to make a cup of coffee and machine won’t turn on. I used it last and it worked fine. It just died and it is only about 1year old. I’ve tried all the suggestions to reset it and nothing works. Mine is a K-Supteme Plus and I bought it at Costco. I wonder if they would take it back or replace it.

Vuokko Russo

I was on vacation and rented a vacation home with Kuric coffee maker. The coffee was so fantastic that I purchased the same Kuric machine upon returning home.
Now I am disappointed… I am getting nothing but diluted watering coffee. I have purchased the blackest coffee k cups for the machine…..same thing…..the coffee looks like tea…..
It has been like this since the first day I ushed it. Pls help. Thank you.
Ps the needle is NOT blocked.

John

Trying to brew a cup of coffee when I push the brew button the power turns off is this fixable

John

Trying to brew a cup of coffee when I push the brew button the power turns off is this fixable this is the 2.0

Lynn

Keurig will not turn on.
I tried all suggested methods, still not working.

James Lacinski

Coffee maker lost power. 😔 no Coffee this morning

Mike

worked for a couple of weeks and still does for plain hot water, but when I put a k cup in it starts to brew then you here a little tinny sound and then the power shuts off. tried a new filter but still the same only only on k cup

Mick Hoffman

We are on our 3rd coffee maker in the last six months. After about 2 months, we descale it using vinegar. When it’s done cleaning, the lights don’t come on and reset fails. We take it back to the store, get a new one but after about 2 months, it shuts down and won’t come on again. What is going on? My wife is livid about having to take it back to the store and getting another one. I have checked all of the suggestions on your site, but it’s no go.
We had our original for about 2 years before it crapped out. Please advise.

Pam

I just descaled my Keurig K-Supreme and was trying to get the Descale indicator light off. The time before, I followed a video for trouble shooting this and it worked. This time it completely pwered off. I’ve tried other outlets for a good connection.

Sharon Brown

I just purchased a Keurig K-Express single serve coffee maker and it won’t brew ! Lights come on but it won’t brew.I purchased this one as my other Keurig just died last night. It wouldn’t even come on. I’m so upset because this one won’t work!!! Can you help me?

Howard Marshall

It sounds like the water is boiling but nothing comes out

Sam Signoretta

I CONTINUE to have the same problems…stops in the middle of a brew and says USED POD!!! This happens almost EVERY time. You already replaced one machine for the same issue 2 months ago and now this one is bad. Now what???