Lifeboost wants you to be completely and perfectly satisfied, and that is why we offer a 30-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return. No questions asked.
Here's how it works:
- Contact our customer service team by calling 1-800-479-1596, Monday- Friday, 9am – 6pm ET. We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
- Return the empty and unused portion of your product, the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA number. We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid.
- It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: We must receive the bag(s) within 30 days from the date you originally purchased the item, for the refund to be valid.
- If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package.
- The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
- We offer our money back guarantee on your most recent Auto-Order.
- Last but not least, empty product containers can only be returned if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can't refund 6 months worth of empty product containers after 1 month. We want to be fair with you and hope you will be fair with us too.
It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).