Frequently Asked Questions

Check out these common FAQ's

How much coffee is in a bag?

Each bag weighs 12oz - whether bean or ground! For K-cups, each box contains 10 pods.

When can I expect my order?

Each and every order is freshly roasted. It takes between 3-5 business days to process the order! Once the order is ready for shipping, we send it thru USPS Priority mail. Shipping takes between 5-7 business days. We will keep you updated via email with tracking. Alternatively, you can log in to your customer profile and it will have an update there!

How is your decaf processed?

We use the swiss water method. The Swiss Water Process (SWP) is a non-solvent method for decaffeinating unroasted coffee beans.

The best way to store your coffee is?

An airtight container that is NOT clear. Place it in a cool, dry place like your pantry. You want your coffee beans or grounds to be away from light, heat, and moisture. Ground coffee and beans can last 6 months in the pantry.

What are your shipping destinations?

We currently only ship to U.S. and Canada addresses. We are looking into adding other shipping destinations soon. Please check back with us!

At checkout you will be given two options to choose from on shipping methods. Free Shipping on orders above $50 (7-10 business days) or Standard Shipping for $9.95 (5-7 business days). The shipping cost for Canadian orders ranges from $21.95 to $61.95 depending on the number of bags. These two options are available for online store purchases and on subscriptions.

Canadian orders may be subject to customs duty fees at the time of delivery.

Get Answers to all your Questions

How is my order prepared?

Should the coffee have a vacuum seal?

What elevation is your coffee grown at?

What does Shade Grown mean?

Is your product tested for mycotoxins?

Is your coffee gluten-free?

Where is your coffee produced?

Is your coffee single origin?

Is HPAdapt gluten-free?